Trusteer

If your computer does not load at all (you cannot reach Windows) or if your keyboard has malfunctioned so that you cannot log into Windows, you must restart your computer and go into safe mode.

To do this, please follow the instructions below:

1) Restart your PC
2) Start tapping the F8 key. The Windows Advanced Options Menu appears
3) Ensure that the Safe Mode option is selected
4) Press Enter. The computer then begins to start in Safe Mode.
5) When Windows has finished loading, open the "Run" command by clicking Start and choosing "run", or type "run" in the search field
6) In the Run command window, type C:\program Files . Click OK.
7) Delete the "Trusteer" folder in the window that opens up (if exists)
8) Open the Run command again
9) Type %appdata% . Click OK.
10) Delete the "Trusteer" folder in the window that opens up (if exists)
11) Open the Run command again
12) Windows XP users: type %allusersprofile%\application data . Click OK. Windows Vista or 7: type %programdata% . Click OK.
13) Delete the "Trusteer" folder in the window that opens up (if exists)
14) Restart the PC normally

If this procedure still results in inability to uninstall Rapport, please contact Trusteer Support by clicking here or submit a callback request to Trusteer by clicking here.