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If your computer does not load at all (you cannot reach Windows) or if your keyboard has malfunctioned so that you cannot log into Windows, you must restart your computer and go into safe mode.
To do this, please follow the instructions below:
1) Restart your PC
2) Start tapping the F8 key. The Windows Advanced Options Menu appears
3) Ensure that the Safe Mode option is selected
4) Press Enter. The computer then begins to start in Safe Mode.
5) When Windows has finished loading, Click Start > Run
6) Type C:\program Files
7) Delete the "Trusteer" folder in the window that opens up (if exists)
8) Click Start > Run
9) Type %appdata%
10) Delete the "Trusteer" folder in the window that opens up (if exists)
11) Restart the PC normally
If this procedure still results in inability to uninstall Rapport, please contact us at support@trusteer.com
