Platforms: Windows, Mac

The icon is either green or grey:

Three possible reasons can prevent the icon from appearing:

(1) You chose to remove the icon from the address bar. Rapport still protects you. If you wish to restore the icon: http://www.trusteer.com/faq/how-restore-rapport-address-bar-icon

(2) Your browser is not supported. For a list of currently supported browsers: http://www.trusteer.com/supported-platforms

(3) Rapport is not running. Start Rapport by choosing:

  • Windows: Start -> All Programs -> Trusteer Rapport -> Start Rapport
  • Mac: System Preferences -> Other -> Rapport -> Start Rapport
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