Contact Support
If you already have Rapport installed on your desktop, it is recommended that you report the problem from the Rapport console (see instructions below). This allows Rapport to attach important log files to your support request.
If you do not have Rapport installed or are unable to send a support request through it, please click here to submit a support ticket [1]. Please include as much information as you can regarding the problem and complete the form fields as accurately as you can.
If you are experiencing performance, connectivity, stability, or browser functionality issues then please click the "Live Support" link below to start an online chat with a support representative.
Need urgent assistance? Request a callback from the link below and our support representatives will call you as soon as possible.
[2]
How to report a problem from the Rapport console (Windows)
1. Click ‘Start’.
2. Click ‘All Programs’.
3. Choose ‘Trusteer Rapport’ and click ‘Rapport Console’.
4. Click ‘Report a Problem’ (under ‘Help and Support’, first link):
5. Fill in the form and click ‘Submit’.
How to report a problem from the Rapport console (Mac)
1. Open ‘System Preferences’.
2. Click ‘Rapport’ under ‘Other’.
3. Click ‘Report a Problem’.
4. Fill in the form and click ‘Submit’.