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Uninstalling Rapport using the SafeUninstall Utility

If you receive an error 'Windows cannot verify digital signature' during computer startup - click here for instructions

This page contains instructions on how to uninstall Rapport using the Safe Uninstall Utility, which has been provided to you by our Technical Support Team. If you do not have the Safe Uninstall Utility yet, please click here.

For uninstall instructions, please choose your operating system:

1. Click the link provided to you by our support team or copy it into your browser's address bar.

2. When the dialog appears, click "save" and choose a destination to save the utility to:

image of Windows File Download Dialogue box

3. Close all open browsers (Internet Explorer, Firefox, etc.)

4. Find the file at the destination you have chosen on step 2, right-click it and choose "Run as administrator":

image of right-click menu with Run as administrator chosen

a UAC message may appear and ask you to allow this - click "continue":

image of User Account Control Dialogue box

5. Enter the letters as they appear in the utility and click "Uninstall Rapport":

image of Rapport Captcha Dialogue box for safe uninstall

If at this point you receive an error message, you may be using a limited user account. Ignore it and proceed.

6. Save your work in any open applications, and restart your computer.

If you are using a limited user account, proceed to steps 7-8.

7. Run the file you've downloaded, this time by double-clicking it (and not by running it as administrator).

8. Repeat steps 5-6.

1. Click the link provided to you by our support team or copy it into your browser's address bar.

2. When the dialog appears, click "save" and choose a destination to save the utility to:

image of Windows File Download Dialogue box

3. Close all open browsers (Internet Explorer, Firefox, etc.)

4. Find the file at the destination you have chosen on step 2, and double click it.

5. Enter the letters as they appear in the utility and click "Uninstall Rapport":

image of Rapport Captcha Dialogue box for safe uninstall

If at this point you receive an error message, you may be using a limited user account. Ignore it and proceed.

6. Save your work in any open applications, and restart your computer.

If you are using a limited user account, proceed to steps 7-9.

7. Right-click the file you've downloaded on step 2 and choose "run as..."

8. Choose the second option ("The following user:") and make sure it is an administrator (you need administrator privileges to completely remove Rapport). Enter the administrator password (if any) and click ok.

9. Follow steps 5-6.