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Uninstalling Rapport on Windows Vista and Windows 7

If you receive an error 'Windows cannot verify digital signature' during computer startup - click here for instructions

You can remove Rapport using the Control Panel's "Programs and Features":

 

  1. Click the "Start menu" on the bottom-left corner of your screen and choose "Control Panel":

Start menu

 

  1. Double-click "Programs and Features" :

image of control panel with programs and features chosen

 

  1. Choose "Trusteer Endpoint Protection" and click "Uninstall":

image of programs and features with Rapport and uninstall chosen

 

  1. You may be presented with three options, choose "Continue" (If you do not see the dialog, skip to step 5):

image of remote support dialogue box

 

  1. You can now choose to connect to support if you would like assistance with any technical issues. Otherwise, choose "No thanks, Uninstall now":

image of uninstall Rapport dialogue box

 

  1. If you chose to uninstall, you now need to enter the characters and click "Shutdown" for the uninstall sequence to begin:

image of captcha to confirm shutdown

 

*If you want to remove the Google Chrome Rapport extension, please visit this page for instructions