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Uninstalling Rapport on Windows XP

If you receive an error 'Windows cannot verify digital signature' during computer startup - click here for instructions

You can remove Rapport using Control Panel's "Add/Remove Programs"


1. Click Start image of windows start button.

2. Choose "Control Panel" .

image of windows start menu with control panel chosen

3. Select "Add/Remove Programs"

image of windows control panel with add-or-remove chosen

4. Find "Trusteer Endpoint Protection" in the list of installed Application, and click on "Remove"

image of add-remove programs window with Rapport Chosen

5. You may be presented with three options, choose "Continue" (If you do not see the dialog, skip to step 6):

image of Rapport Remote Support Dialogue box

6. You can now choose to connect to support if you would like us to fix the problem. Otherwise, choose "No thanks, Uninstall now"

image of Uninstall Rapport Dialogue box

7. In case you chose to uninstall, type the letters shown in the image, and then click Shutdown.

image of Trusteer Captcha Dialogue box

 

 

*If you want to remove the Google Chrome Rapport extension, please visit this page for instructions